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Surveys Overview

!!! info "TL;DR" Canviq's survey system lets product teams create targeted, AI-powered surveys with conditional logic, multi-channel distribution, and automated sentiment analysis. Build surveys in minutes, reach users where they are, and get insights without manual coding.

What is the Survey System?

The survey system is an integrated feedback collection tool that goes beyond basic forms. It combines a visual builder, intelligent distribution, and AI-powered analytics to help you understand user needs at scale.

Unlike traditional survey tools, Canviq surveys are designed for product teams who need to act on feedback quickly. Every response is automatically analyzed for sentiment, themes are extracted, and insights are surfaced in your admin dashboard.

Key Features

Visual Survey Builder

Drag-and-drop interface for creating surveys without code. Add questions, configure logic, preview across devices, and publish in minutes.

Intelligent Question Types

Seven question types optimized for product feedback: multiple choice, rating scales (1-5, 1-10), free text, matrix grids, NPS, and more. Each type is validated for accessibility and mobile responsiveness.

Conditional Logic & Branching

Show or hide questions based on user responses. Create dynamic surveys that adapt to each respondent's answers, reducing survey fatigue and improving completion rates.

Multi-Channel Distribution

Reach users through in-product SDK widgets, email campaigns, or shareable links. Target specific user segments with audience rules and prevent over-surveying with fatigue management.

AI-Powered Sentiment Analysis

Every free-text response is automatically analyzed by Claude AI (Haiku model) for sentiment (positive, negative, neutral, mixed) and key themes. No manual tagging required.

Real-Time Analytics

See response rates, completion rates, and sentiment breakdowns as responses come in. Export raw data for deeper analysis or integrate with your BI tools.

Internationalization

Surveys support 8 languages out of the box: English, Spanish, French, German, Russian, Portuguese (Brazil), Japanese, and Italian. Question text and UI adapt automatically to user locale.

How Surveys Work

  1. Create — Use the visual builder to add questions, configure settings, and set up conditional logic
  2. Target — Define audience rules (e.g., "users who submitted feedback in the last 30 days")
  3. Distribute — Embed via SDK, send via email, or share a direct link
  4. Analyze — View sentiment analysis, theme extraction, and response trends in real-time
  5. Act — Export insights, trigger workflows, or push responses to GitHub issues

Survey Lifecycle

Draft → Preview → Published → Collecting → Closed → Archived
  • Draft — Editable, not visible to users
  • Preview — Test mode, responses not saved
  • Published — Live and collecting responses
  • Collecting — Actively gathering data
  • Closed — No new responses accepted, data remains accessible
  • Archived — Hidden from main list, data preserved

Use Cases

  • Feature prioritization — Ask users to rank upcoming features
  • Post-launch feedback — Survey users 7 days after a major release
  • Churn prevention — Trigger surveys when users show disengagement signals
  • NPS tracking — Run quarterly Net Promoter Score campaigns
  • Bug impact assessment — Measure severity and frequency of reported issues

What's Next