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Surveys Overview

!!! info "TL;DR" Canviq's survey system lets product teams create targeted, AI-powered surveys with conditional logic, multi-channel distribution, and automated sentiment analysis. Build surveys in minutes, reach users where they are, and get insights without manual coding.

What is the Survey System?

The survey system is an integrated feedback collection tool that goes beyond basic forms. It combines a visual builder, intelligent distribution, and AI-powered analytics to help you understand user needs at scale.

Unlike traditional survey tools, Canviq surveys are designed for product teams who need to act on feedback quickly. Every response is automatically analyzed for sentiment, themes are extracted, and insights are surfaced in your admin dashboard.

Key Features

Visual Survey Builder

Build surveys without code: add questions, reorder them, configure skip logic, and publish in minutes.

Intelligent Question Types

Nine question types optimized for product feedback: multiple choice, rating, NPS, free text, yes/no, matrix, ranking, image selection, and file upload. See Question Types for the full list.

Conditional Logic & Branching

Show or hide questions based on user responses. Create dynamic surveys that adapt to each respondent's answers, reducing survey fatigue and improving completion rates.

Distribution

Publish a survey to get a shareable link, or show it in-product through an SDK trigger. Fatigue settings prevent over-surveying the same user. Email distribution is planned but not built yet. See Distribution.

AI-Powered Sentiment Analysis

Every free-text response is automatically analyzed by Claude AI (Haiku model) for sentiment (positive, negative, neutral, mixed) and key themes. No manual tagging required.

Analytics

See response rates, completion rates, and question-level breakdowns as responses come in. Sentiment trends are available organization-wide in the Analytics dashboard, not on the per-survey page.

Internationalization

Surveys support 8 languages out of the box: English, Spanish, French, German, Russian, Portuguese (Brazil), Japanese, and Italian. Question text and UI adapt automatically to user locale.

How Surveys Work

  1. Create: Use the PMF template or the builder to add questions and set up skip logic
  2. Publish: Get a shareable link, and optionally show the survey in-product via an SDK trigger
  3. Analyze: View response rates, completion rates, and question-level breakdowns; sentiment trends are available in the org-wide Analytics dashboard

Survey Lifecycle

Draft → Published → Paused → Archived
  • Draft: Editable, not collecting responses
  • Published: Live, has a shareable link, collecting responses
  • Paused: Link resolves but shows a "temporarily paused" message; can be resumed
  • Archived: Closed for good, removed from your active survey list

Use Cases

  • Feature prioritization: Ask users to rank upcoming features
  • Post-launch feedback: Survey users 7 days after a major release
  • Churn prevention: Trigger surveys when users show disengagement signals
  • NPS tracking: Run quarterly Net Promoter Score campaigns
  • Bug impact assessment: Measure severity and frequency of reported issues

What's Next