Canviq Respondent Guide¶

What to expect when you receive a survey or visit a feedback board powered by Canviq.

Surveys¶

Why am I seeing this survey?¶

The product you use has added a brief survey to gather your feedback. The survey appears because you have been identified as an engaged user. Your input is being used to shape the product's direction.

The survey is not an advertisement. You will not be added to any mailing list as a result of completing it.

What does the survey ask?¶

Most surveys using Canviq ask a few short questions, typically two to four. The most common question is:

"How would you feel if you could no longer use this product?"

• Very disappointed
• Somewhat disappointed
• Not disappointed

This is followed by an open-text question asking you to describe the main benefit you get from the product.

Your answers are sent directly to the product team. Canviq processes them on the team's behalf but does not sell or share your responses with third parties.

Can I skip or dismiss the survey?¶

Yes. Close the survey sheet at any time using the X button in the top-right corner. Your partial responses are not saved. Dismissing will not affect your experience with the product.

If you dismiss the survey, you may see it again after a waiting period, typically 60 to 90 days depending on the product.

How are my responses used?¶

Your responses are used by the product team to:

• Measure how well the product is meeting your needs
• Identify which features to build or improve
• Understand which types of users value the product most

Your responses are not used for advertising targeting and are not sold.

What data is collected?¶

When you complete a survey, the following is recorded:

• Your answers to the survey questions
• Your user ID (provided by the product you use, typically an anonymous internal identifier rather than your email address)
• The date and time of your response
• The product's name and survey ID

If the product team has configured anonymous mode, no user ID is recorded. Only the answer data is stored.

Feedback board¶

What is the feedback board?¶

The feedback board is a public space where users can submit ideas, report problems, and vote on each other's suggestions. The product team uses it to decide what to build next.

How do I submit feedback?¶

1. Click Submit feedback on the board.
2. Choose whether you are submitting an Idea (something new you want) or a Problem (something that is not working for you).
3. Write a title (5–200 characters) and a description (20–5,000 characters).
4. Submit. Your submission goes into a moderation queue before appearing publicly.

Once approved, your submission is visible to all users of the board and can receive votes and comments.

How do I vote on a submission?¶

Click the vote button (arrow icon) on any submission card. Voting signals to the product team that you share this need. You can vote for as many submissions as you like.

Clicking the vote button again will remove your vote.

How do I follow a submission?¶

Click Follow on any submission detail page. You will receive an email notification when the status changes, for example when the team moves it to Planned or Shipped.

You are automatically followed on any submission you vote on.

What do the status labels mean?¶

Account¶

Do I need an account?¶

No. You can complete surveys, vote, and submit ideas without one.

Why was I asked for my email after I finished?¶

After you complete a survey or submit an idea, you may see a "Stay in the loop?" prompt asking for an email address. It is optional and there is a Stay anonymous option next to it. Giving it lets the team email you when the thing you asked for changes status, and lets you sign in later to find your own submissions again.

Handing over an email at that prompt is not the same as subscribing to marketing. The board records which surface you gave it on, and promotional sends are restricted to people who separately agreed to them.

I answered anonymously and then signed in. Did I lose it?¶

No. When you sign in with the same email and verify it, the submissions, votes, comments, and survey responses you made anonymously transfer onto your account.

To sign in as a guest, use the sign-in link on the board. You get a magic link by email, or you can continue with Google. Magic links expire after 15 minutes.

How do I delete a guest identity?¶

You can delete it yourself, and deletion is immediate and permanent. Your votes are removed outright, and your comments, submissions, and survey responses have the guest link stripped from them right away. There is no recovery window and no way to reverse it, including by contacting the team. A record of your guest profile (email, name, avatar) is kept internally, still holding those fields as they were, until it is permanently deleted within 30 days. Nothing else in the product still links to it, and it is not visible in the team's admin exports during that time. This is different from deleting a full account, which is covered below.

How do I create an account?¶

Click Sign in in the navigation. You can sign up with your email address (a magic link is sent, no password required) or with your GitHub account.

How do I export my data?¶

You can download a copy of all data Canviq holds about you from your profile page:

1. Sign in to your account.
2. Go to Profile > Privacy.
3. Click Download my data.

Your data is exported as a JSON file within a few seconds. It includes your submissions, votes, comments, and survey responses.

How do I delete my account?¶

Sign in and go to Profile > Privacy. The Delete My Account button opens a pre-filled email to privacy@canviq.app. Send it, and our privacy team processes the request by hand. There is no in-app button that deletes the account on its own.

After we process it:

• Your submissions and comments are anonymized. Your name is removed and the content is reattributed to "Deleted user", but it stays visible unless you ask for content removal separately.
• Your votes and follows are removed.
• Your survey responses are anonymized. Answers are kept, your user ID is not.
• Your personal data is permanently erased within 30 days.

Deletion is permanent, so export your data first if you want a copy. There is no window in which you can cancel it, because nothing is queued: the request sits in a mailbox until a person acts on it. To remove specific submissions instead of the whole account, contact the feedback board's team directly.

Email notifications¶

What emails will I receive?¶

If you have an account and follow submissions, you will receive an email when a submission you follow changes status.

How do I unsubscribe?¶

Every notification email includes an Unsubscribe link at the bottom. Clicking it removes you from notifications for that submission without requiring you to sign in.

To stop all notification emails, go to Profile > Notifications and disable the toggle for email notifications.

Unsubscribing from notifications does not delete your account.

Is my data protected under GDPR?¶

Yes. Canviq is GDPR-compliant. Your rights include:

• Access: download your data at any time from your profile
• Correction: update your profile information at any time
• Deletion: delete your account and request data erasure
• Objection: opt out of non-essential data processing

For data-related requests, use the profile page tools described above. If you need further assistance, contact the product team through the feedback board's contact page.

Related¶

• Founder Guide: For the product team using Canviq
• MCP / Agent Guide: For AI agents integrating with Canviq