Submitting Feedback¶

!!! info "TL;DR" Submit ideas (feature requests) or problems (bug reports) via the feedback form. Write a clear title, detailed description, and select a category. Canviq checks for duplicates before submission and automatically follows you on the item.

Feedback Types¶

Canviq supports two types of submissions:

Ideas¶

Feature requests, enhancements, or new capabilities you'd like to see:

• "Add dark mode to the mobile app"
• "Export feedback board as CSV"
• "Integrate with Slack for notifications"

Problems¶

Bugs, issues, or broken behavior you've encountered:

• "Search returns no results for special characters"
• "Email notifications delayed by 24 hours"
• "Vote count doesn't update in real-time"

Choosing the right type helps the product team triage and prioritize effectively.

Submission Form¶

Step 1: Open the Form¶

Click the "+ Submit Feedback" button in the top-right corner of the feedback board.

Step 2: Choose Feedback Type¶

Select either Idea or Problem from the type selector.

!!! tip Not sure which to pick? If it's something that doesn't exist yet, it's an Idea. If something is broken, it's a Problem.

Step 3: Write a Clear Title¶

The title should be concise and descriptive (5-200 characters):

Good titles:

• "Add two-factor authentication for admin accounts"
• "Mobile app crashes when opening large feedback threads"
• "Support Markdown in submission descriptions"

Bad titles:

• "Feature request" (too vague)
• "This is broken" (no context)
• "I have a suggestion about the thing we talked about yesterday in the meeting with the team about improving the user experience" (too long)

Step 4: Add a Detailed Description¶

The description should explain the what, why, and how:

**What:** Add a dark mode toggle to the admin dashboard.

**Why:** Many team members work late at night and find the light theme hard on
the eyes.

**How:** Add a toggle in the user settings menu that persists the preference in
local storage.

**Context:** Most modern tools (Notion, Linear, Slack) offer dark mode as a
standard feature.

Markdown is supported:

• Bold and italic text
• Code snippets
• Links: Example
• Lists, blockquotes, and headers

!!! warning "Minimum Length" Descriptions must be at least 20 characters. Submissions that are too short are likely to be declined for lack of context.

Step 5: Select a Category (Optional)¶

Categories help organize submissions by product area:

If you're unsure, leave it blank. The product team can assign a category later.

Step 6: Review for Duplicates¶

Before submitting, Canviq checks for similar submissions:

⚠️ Similar submissions found:

1. "Dark mode for dashboard" (12 votes) — Planned
2. "Night theme support" (8 votes) — Under Review

If a duplicate exists, upvote the existing submission instead of creating a new one. This consolidates feedback and helps the team prioritize.

Step 7: Submit¶

Click "Submit Feedback". You'll be redirected to the submission detail page and automatically followed for updates.

After Submission¶

What Happens Next?¶

1. Submission appears on the board — Visible to all users with "Open" status
2. Team reviews — Product team triages new submissions daily
3. Status updates — You'll be notified when status changes (e.g., Open → Planned)
4. Official comments — Team members may ask clarifying questions or provide updates

Editing Your Submission¶

You can edit the title and description for 15 minutes after submission. After that, only team members can edit.

To edit:

1. Go to the submission detail page
2. Click "Edit" (top-right)
3. Make changes and click "Save"

Deleting Your Submission¶

You can delete your submission if:

• No one has voted on it
• It has no comments
• It's less than 24 hours old

Otherwise, contact a team member to delete it for you.

Writing Effective Feedback¶

Do's¶

• ✅ Search for existing submissions before creating a new one
• ✅ Be specific and provide examples
• ✅ Explain the problem and the desired outcome
• ✅ Include screenshots, error messages, or reproduction steps
• ✅ Use proper grammar and formatting (Markdown supported)

Don'ts¶

• ❌ Submit duplicates (upvote existing submissions instead)
• ❌ Use vague titles like "Feature request" or "Bug"
• ❌ Write novels (keep it concise but complete)
• ❌ Include sensitive data (passwords, API keys, personal info)
• ❌ Demand immediate action ("Fix this now!")

Rate Limits¶

To prevent spam, Canviq enforces rate limits:

If you hit the limit, wait 60 minutes before submitting again.

Spam and Moderation¶

Submissions are automatically scanned for spam using keyword detection and rate limiting. Flagged submissions go to the moderation queue for manual review.

Spam examples:

• Low-effort submissions ("test", "asdf", "lorem ipsum")
• Self-promotion or advertising
• Off-topic content unrelated to the product

Repeated spam submissions may result in account suspension.

Accessibility¶

The submission form is fully accessible:

• Keyboard navigation: Tab through fields, Enter to submit
• Screen reader support: Labels and error messages announced clearly
• High contrast mode: Works with browser and OS accessibility settings

What's Next?¶

After submitting your feedback:

• Vote on other submissions
• Join the discussion in comments
• Track progress on the roadmap
• Manage notification preferences

Need help? Check the User Guide for more tips on using Canviq effectively.